T&Cs

  • We operate on a No Reservation Policy. NO PAY NO SEAT
  • Priority seating – Read more
  • Tickets is for coach travel ONLY (unless otherwise stated)
  • There is no allocated seating unless for exceptional circumstances. This has to be agreed at the time of the booking
  • Children under 16 will not be allowed to travel unless accompanied by an adult/parent/carer. In exceptional circumstances, we may need to let the parent/carer/guardian to sign a waiver for us to allow the under 16 to travel on the coach (Download the waiver as a PDF here)
  • Alcohol is NOT PERMITTED on board and by law, we operate a no smoking policy. We have the right to refuse travel for passengers who we feel may be under the influence of alcohol or drugs and NO refund will be given
  • Any abusive behaviour will not be tolerated and if required will be reported to the police
  • If a game is cancelled prior to departure due to bad weather or any other reason, we will issue a credit note that can be used towards future travel with us
  • If the game is called off whilst we are en-route to our designated venue, no refund will be given
  • Cancellations 7 days before the trip will incur a 50% charge of the amount paid for the trip. Any cancellation thereafter or no-shows are subject to a fee equal to a 100% of the total amount paid for the reservation.  This Cancellation Policy ONLY applies to UK Games.  Anything outside the UK will have a separate Cancellation Policy.
  • Should the circumstance arise where, due to insufficient bookings, we are forced to cancel any excursion, all monies paid by passengers for that particular excursion will be refunded in full and following that the company shall be exempt from any further liability

 

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